FAQ

Please use the arrows on the boxes below to see the answers to your questions. If you cannot find you answer here, please email us at faq@goraffleit.com or go to our help center

1. How does the raffle holder receive payment?

First of all you need to add your BIC and IBAN bank account details to your account to receive your raffle money. Then If the raffle successfully concludes the ticket money, minus fees, will be automatically transferred to the raffle holders bank account. Please note that this may take 3-5 working days to be processed by our payment system provider, Stripe, and banks involved.

2. How does the prize exchange hands?

Intentions of how goods will be exchanged should be made clear by the raffle holder from the beginning . Go Raffle it accept no responsibility for this, for this reason we suggest you only enter raffles held by friends and family.

3. Can a raffle be longer or shorter than 15 days?

The 15 day time frame has been set for numerous reasons. If you would like this altered you can contact our customer service team and they may be able to accommodate you in special circumstances.

4. What happens if all tickets are not sold within the allocated timeframe?

This will result in the cancellation of the raffle. In this event all ticket holders will receive a full automatic refund. Please not that this may take 3-5 working days to be processed by our payment system provider, Stripe, and banks involved.

5. Can I cancel a raffle I have created?

Yes there is an option to cancel your raffle. In this event all ticket holders will receive a full refund. Please not that this may take 3-5 working days to be processed by our payment system provider, Stripe, and banks involved.

6. Can I buy multiple tickets to a raffle?

Yes you can buy as many tickets as you wish, but be responsible here, its for fun.

7. How do I receive my ticket?

A unique ticket will be emailed to individuals who purchase them.

8. How is the winner chosen?

When the last ticket is sold our specially created system will selected a ticket holder at random and email everyone to announce the winner.

9. Is there a support team I can ask questions?

Yes we have a dedicated 24 hour support team to help you with any questions.

Online Support

GoRaffleIt is dedicated to providing high level support to all of our users.